Providers – Hemera Plans

Provider Info

Responsibilities

The NDIS outlines clear responsibilities and obligations for both registered and unregistered service providers. Providers delivering services to NDIS participants must adhere to the NDIS Practice Standards and Code of Conduct.

As an NDIS service provider, your key responsibilities include:

Providing services that are reasonable, necessary, and align with NDIS pricing guidelines
Maintaining relevant insurances
Issuing ATO-compliant tax invoices
Ensuring all personnel, employees, and volunteers who have more than incidental contact with people with disabilities have a National Workers Screening clearance.

Service Agreements

We strongly recommend creating a service agreement between you and the participant you are supporting. This formal agreement allows you to clearly establish the terms of your service, including the price and the frequency of service provision within a specified plan period.

Invoices

To process your payment, the NDIS requires the following information to be included on your invoice:

Your business’s Australian Business Number (ABN)
A unique invoice number
The NDIS participant’s name and/or NDIS number
The date the service was provided (this should be clearly stated in the body of the invoice, as we cannot assume it is the same as the invoice date)
The relevant NDIS item number
The hourly rate charged, the number of hours (if applicable), and the total amount
If you are providing support services at different shift rates, please also include the shift times

Hemera Plans

Are you looking for an Independent NDIS Plan Manager who:

Provides dedicated & personalised service

Values communication

Prioritises choice & control

Makes fast payments!